Deploying autonomous voice and support agents without breaking brand safety

OpenAI Realtime WebSockets streaming allows AI voice agents to converse naturally with instant barge-in interruption handling. But enterprise deployment requires strict guardrail layers.

Dual-Layer Safety Guardrails

Input guardrails sanitize prompts before execution, while output evaluators verify facts against your knowledge base—blocking off-brand or unauthorized statements.

Instant Human Escalation Protocols

If an agent detects complex sentiment, billing disputes, or unhandled edge cases, the call seamlessly transfers to a live human operator with complete chat context.